Last updated: July 2026

We understand that travel plans sometimes change. Our cancellation policy is designed to balance flexibility for guests with the need to manage accommodation availability.

Direct Bookings

The following policy applies to bookings made directly through Port Douglas Penthouse via our website, email or telephone.

Full Refund

Guests will receive a 100% refund if:

• the cancellation is made within 24 hours of booking, and
• the cancellation occurs at least 7 days before the scheduled check-in date.

Partial Refund

If the booking is cancelled 7 days or more before check-in, but is no longer eligible for the 24-hour full refund period, guests will receive:

• 50% refund of the accommodation charges, and
• any service or processing fees are non-refundable.

No Refund

Bookings cancelled within 7 days of the scheduled arrival date are non-refundable.

No refund will be provided for:

• early departures
• unused nights
• no-shows
• changes to the number of guests after arrival.

Third-Party Bookings

Bookings made through Airbnb, Booking.com or any other booking platform are subject to that platform’s cancellation and refund policies.

Guests should refer directly to the platform through which they made their reservation.

Exceptional Circumstances

Where the accommodation cannot be provided due to circumstances beyond our reasonable control, such as severe weather events, natural disasters or government restrictions affecting the property, we will work with guests in good faith to reschedule their stay where possible or provide any refund required under Australian Consumer Law.